About Atalnetworks - Atalnetworks - High-Performance Bare metal and VPS Servers

About Atal Networks

About Us

Atalnetworks.com is a one-stop-shopping website hosting created to offer unique services to clients who desire first class services that are equal to none. We exist to offer our clients access to the internet.

Atalnetworks.com is a website hosting company that offers unique services to its clients. We have created a network of Internet providers and plan to offer state-of-the-art web hosting with the best customer service around.

Atalnetworks provides our clients with state-of-the-art web hosting, dedicated and managed servers, cloud computing solutions and an array of other internet services that we provide. Our growing experience in the industry has allowed us to understand the needs of clients and their demands for quality service in all their gear.

We pride ourselves on our professional approach and personalized one to one relationship with each client without any long waiting lines or forms.

Atalnetworks was founded by two very smart friends – Adam and Izak – who met at high school when they were taking computer science classes together. When Atalnetworks began, these IT students wanted to bring their knowledge from school into real life, so they started out as an IT consulting business at the age of 16!

About Us

The goal of Atal Networks’ SLA is to provide peace of mind by ensuring that your servers remain up, connected, and problem-free. This SLA is included with all our Dedicated Servers at no additional cost.

Service Availability

Network Uptime
We guarantee a 99.99% network uptime. Our network is monitored continuously to ensure both public and private internet connections remain operational. In the rare event that we fail to meet this guarantee, we offer service credits as compensation.
Power Uptime
We guarantee a 99.99% power uptime. Should power issues arise, we commit to resolving them promptly. If we are unable to meet this guarantee, you will receive service credits.
Support Availability
Our support team is available 24/7 via email, phone, and chat to assist you whenever needed.

Response Times

Initial Response
We aim to respond to all support requests within 15-30 minutes, with a maximum response time of 90 minutes.
Hardware Replacement
In the event of hardware failure, replacement times are as follows:
Europe: 4 hours for hardware components, 3 hours for server replacement.
US: 6 hours for hardware components, 4 hours for server replacement.
Asia: 8 hours for hardware components, 4 hours for server replacement.

Credit Compensation

If we fail to meet our uptime guarantees, you are eligible for service credits as follows:

Uptime Percentage Network Credit Power Credit
< 99.99% 3% 3%
< 99.9% 5% 5%
< 99% 10% 10%

Note: Planned maintenance does not count towards downtime calculations. Maximum compensation is limited to one monthly payment.

Exclusions

This SLA does not cover:

Events beyond our reasonable control, such as natural disasters, internet backbone failures, and other force majeure events.
Downtime resulting from your actions or configurations.
Issues arising from third-party equipment, software, or technology.
Downtime during scheduled maintenance with prior notice.
Illegal or unlawful use of the service.
Non-payment of charges.

Claim Process

To claim service credits, you must:

Submit a detailed incident report within 30 days of the event.
Provide logs or messages documenting the errors and claimed outage.
Include the date, time, and duration of the downtime.
Provide information on the affected instances.
We will review and validate your claim, and determine if service credits apply. Our decision on service credit claims is final and binding.

Additional Terms

System Records
In case of any discrepancy, our system records will prevail.
Exclusive Remedy
Service credits are your sole remedy for any performance failure. We are not liable for any direct, indirect, or consequential damages.
SLA Amendments
We reserve the right to amend this SLA by posting an updated version on our website. Continued use of the service constitutes acceptance of the amended SLA.
Agreement Integration
This SLA is part of your agreement for the purchase and use of the service.

Dedicated Features

We use the latest Dell server technology in our own data center. To ensure that our customers get the the best performance out of their websites by using fast dedicated servers.

Global Network

Global network of dedicated servers

Tier III Datacenter

Tier III data centers for dedicated server

Server Hardware

Best Server Hardware for fast data transmission with low cost dedicated server.

Full Root Access

Full root access to all networks by using atal network services.

Server Termination

01 Discontinuation by Customer

If you choose to discontinue the service, your server will be terminated within 24 hours of your request.

02 Expiration

If you cancel the service after your subscription expires, your server will be terminated within 24 hours of the expiration date.

03 Non-Renewal

Failure to renew the subscription will result in server termination within 24 hours of the expiration date.

04 Violation of Terms

Violation of our terms of service will result in immediate account suspension and termination.

05 Potential Fraud

Our anti-fraud system may trigger account suspension and termination if verification fails.

06 Dispute or Chargeback

Unresolved disputes or chargebacks will result in server termination after a 7-day resolution period.

Note: Maintain a backup copy of your server to avoid data loss upon termination. We are not liable for data loss due to termination.

Why Us?

We provide the best-managed dedicated hosting service by enhancing the performance, offering advanced security features and automated backups to your hosting environment.